Privacy Policy

When you contact us for a quote or to book a spray foam removal, we collect your name, phone number, email address, and the address where the work will take place.

We also collect details about your property and the spray foam issue you need help with, so we can give you an accurate price and plan the job properly.

If you browse our website, we may collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

We use your contact details to respond to your enquiry, arrange a site visit, provide a quote, and carry out the spray foam removal work you have asked for.

We may use your information to send you updates about your job, invoices, and receipts. We do not send marketing emails unless you have clearly opted in.

We also use website data to improve our services, fix problems, and make sure our site works well on all devices.

Our website uses cookies to remember your preferences and to help us understand how visitors move around the site. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly.

We use trusted third-party tools, such as website analytics services, to see how people find our site and which pages are most useful. These tools collect anonymous data and do not identify you personally.

We may also use third-party scheduling or payment tools to manage bookings and invoices. These providers only receive the information needed to perform their service and are required to keep it secure.

We do not sell or rent your personal information. We only share it with our own team and with trusted partners who help us run the business, such as payment processors or scheduling software.

We may share information if the law requires it, or if we need to protect the rights, property, or safety of Serenity Spray Foam Installers, our customers, or others.

We keep your personal information for as long as needed to provide our services and to meet our legal and accounting obligations. This usually means we hold job records for up to six years after the work is completed.

When your information is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.

We take reasonable steps to protect your information from loss, theft, and unauthorised access. This includes using secure systems, limiting who can see your data, and training our team on privacy best practices.

No method of sending data over the internet is completely secure, but we work hard to keep your details safe and will notify you if a serious breach ever affects your rights.

You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it where the law allows.

You can also object to certain uses of your data or ask us to restrict how we process it. To exercise any of these rights, just contact us using the details below.

If you are not happy with how we handle your information, you have the right to complain to the Information Commissioner's Office (ICO).

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13.

If you believe a child has given us their details, please contact us and we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.

We encourage you to check back occasionally so you always know how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch. We are happy to help.